How Rescue 365 works
Broken down, had an accident, or need a vehicle moved? Here's exactly what happens from the moment you tap "Request recovery" to the moment you're moving forward again.
The journey
Six steps, start to finish
Designed so a stressful moment feels handled — every stage visible, priced and tracked.
- 01
Tell us what happened
Your registration, your location and what's wrong. Under a minute, and you can do it as a guest — no account needed.
- 02
See your price upfront
We price the real route, your vehicle and the job type. No call-out fees, no hourly meter. The price you see is the price you pay.
- 03
We find your operator
Your job goes straight to verified recovery operators near you. The moment one accepts, you get their business name and an ETA.
- 04
Follow your recovery
Receive live booking-status updates, view your operator's details and follow the progress of your recovery from your booking page.
- 05
Recovery completed
Your vehicle is loaded, photographed for your records, and taken where you asked — home, a garage or a storage yard.
- 06
Clear and secure payment
See your full price before confirming. For immediate recovery, your card is authorised and charged when an operator accepts. Scheduled bookings are paid in full at checkout.
Operator on route
Booking R365-10102 · En route to pickup
- Request placedLocation confirmed
- Operator acceptedVerified partner assigned
- En route to youEstimated arrival in progress
- Vehicle recoveredLoaded and transported
- Job completeJob sheet & receipt issued
Every step of the way
Stay updated, every step of the way
Once your recovery operator accepts your booking, follow their progress with an estimated-arrival countdown and clear booking-status updates.
- Estimated-arrival countdown
- Clear booking-status updates
- Your operator's details and job progress
On the ground
The right truck, first time
We capture the details that matter — non-rolling wheels, accident damage, access and vehicle size — so the operator who accepts arrives with the equipment your recovery actually needs.
- Flatbed, spec-lift and specialist transport
- Photo evidence recorded at collection
- Delivered home, to a garage or storage
Who turns up
Vetted professionals, not a phone book
Every operator on the network is checked before they can take work — insurance, licences, and recovery vehicle compliance, all monitored for expiry, all the time.
- Insurance and licence checks
- Rated by real customers
- Ongoing compliance monitoring
What you can count on
Verified operators only
Every partner is checked for insurance, licensing and recovery vehicle compliance before they can accept a single job.
24/7 recovery requests
Submit a request any time of day or night. Help depends on a suitable operator being available in your area.
Transparent pricing
One clear fare agreed before dispatch, and any change shown to you before it is applied.
Frequently asked questions
Do I need an account to book?
No. Quick Recovery works as a guest — we only need a phone number so your operator can reach you. An account keeps your vehicles, bookings and invoices in one place.
How quickly will someone arrive?
It depends on where you are and how busy the local network is. You'll see your operator's estimated arrival time on your booking page as soon as they accept.
What if my vehicle can't roll?
Tell us in the booking — we ask about non-rolling wheels, accident damage and access, so the right recovery vehicle is sent first time.
When am I charged?
For immediate recovery, the full amount is authorised at checkout and charged when an operator accepts. If nobody accepts, the authorisation is released and you're not charged. Scheduled recovery and transport bookings are paid in full at checkout.
Can I cancel?
Yes. Cancel from your booking page — any cancellation charge is shown before you confirm, so there are no surprises.
Need recovery now?
Verified operators, transparent pricing — and live updates as soon as an operator accepts your request.
Request recovery