Mechanical breakdowns
Engine, gearbox or electrical faults can leave a vehicle unsafe to drive. Recovery can take it to a garage for diagnosis rather than risk further damage.
Rescue 365 · Independent UK vehicle recovery network
Breakdown Recovery
Across the UK
When your vehicle cannot safely continue, request a quote online. Rescue 365 offers your recovery request to suitable independent operators, with recovery arranged when one accepts.
24/7 online requestsQuote before bookingCars & vans
What Is Breakdown Recovery?
Breakdown recovery is the transport of a vehicle that cannot safely complete its journey. Rather than continuing to drive with a fault, the vehicle is loaded onto suitable recovery equipment and taken to a destination such as your home or a garage.
Recovery is different from diagnosing or repairing a fault at the roadside. If your car or van is unsafe to drive, cannot start or cannot be repaired where it is, transporting it may be the appropriate next step.
Rescue 365 is an online booking and dispatch platform connecting customers with independent UK operators. We do not own recovery trucks or directly carry out recovery services. Explore our published coverage locations; availability depends on the operators able to take your request.
When Might You Need Breakdown Recovery?
A vehicle that won't start
A non-starting car on a driveway, in a car park or at the roadside may need transport if it cannot be made roadworthy where it is.
Overheating
Stop safely if the engine overheats. Do not remove a hot coolant cap or keep driving with a temperature warning; arrange recovery if the vehicle cannot continue safely.
Punctures and tyre damage
Recovery may be needed when there is no usable spare, more than one tyre is damaged, or changing a wheel would expose you to traffic. Never change a wheel on a motorway hard shoulder.
An immobilised vehicle
Locked or damaged wheels and other faults can prevent a vehicle rolling. Give accurate details about the wheels, steering and access so operators can assess the equipment needed.
From request to recovery
How Rescue 365 Works
- 01
Enter your recovery details
Tell us about the vehicle, the collection location and where you want it taken. Include faults, damage and anything that affects loading or access.
- 02
Receive your calculated quote
Review the recovery quote based on the route, vehicle and job details before deciding to book.
- 03
Submit your booking
For immediate recovery, authorise the quoted amount on your card through the existing checkout. Scheduled bookings are paid in full at checkout.
- 04
Your request is offered to operators
The request is offered to eligible, available independent recovery operators with suitable coverage and vehicle capability.
- 05
Recovery is arranged on acceptance
When an operator accepts, their details and an estimated arrival time appear in your booking. For immediate recovery, the authorised payment is captured at acceptance.
Submitting a request does not guarantee acceptance or availability. You can follow booking updates once your request is submitted. Read more about the booking process.
Breakdown Safety Advice
Your safety comes before arranging recovery. If there is an immediate danger, a collision with injuries or a vehicle stranded in a live motorway lane, call 999. An online recovery request is not an emergency-service call.
On local roads
- If possible, pull into a safe place away from traffic and switch on your hazard warning lights.
- Only leave the vehicle if it is safe. Keep yourself and passengers away from moving traffic.
- On a non-motorway road, a warning triangle may be placed at least 45 metres behind the vehicle only if doing so is safe. Never put yourself in traffic to place it.
- Do not attempt repairs where traffic, visibility or the vehicle's condition makes it unsafe.
On motorways and high-speed roads
- If you can, leave at the next exit or reach a service area. Otherwise use an emergency area or hard shoulder where available, stopping as far left as possible.
- Switch on hazard lights. If safe, leave by the side away from traffic and wait well behind a safety barrier, away from the vehicle. Keep pets inside.
- If you cannot reach a safe place or cannot safely leave, stay inside with seat belts fastened, keep hazards on and call 999 immediately.
- Use an emergency roadside telephone if safely accessible. In an emergency area, contact the road authority before rejoining the motorway.
- Never place a warning triangle, walk on the carriageway or attempt repairs on a motorway.
Why Choose Rescue 365?
Convenient online booking
Request a recovery quote from your phone without arranging a series of separate calls.
Transparent quoted pricing
See a calculated quote for your vehicle and journey before submitting your booking.
Independent operator network
Your request reaches eligible recovery businesses with suitable coverage and capabilities.
Requests around the clock
Submit an online request at any time, with acceptance dependent on operator availability.
A straightforward digital process
Enter the details, review the quote and follow your recovery through the existing booking journey.
Frequently Asked Questions
Have a question about the platform? Contact Rescue 365. For a recovery quote, use the online booking journey.
Need breakdown recovery?
Start with your vehicle and journey details. Review your quote, then submit a request to suitable independent recovery operators.
Get a Recovery Quote