Weight and cargo
Share the gross vehicle weight information and any load carried. Do not assume a van’s empty weight represents its weight at collection.

Rescue 365 · Independent UK operator network
Request recovery for a van or light commercial vehicle with an upfront online quote. Vehicle size, load and condition help independent operators assess whether they can safely carry out the job.
A van that cannot continue safely may need transporting to a garage, depot or another agreed destination. Small vans, larger panel vans and Luton-bodied vehicles have different loading requirements.
Rescue 365 connects customers with independent recovery operators. We do not operate our own fleet, and not every operator or recovery vehicle can carry every van.
Engine faults, damaged tyres, transmission problems or loss of drive can leave a work van stranded. If you are in a dangerous position, prioritise people’s safety and contact the emergency services where necessary.
Explain the fault and whether the van can roll, steer and brake. For a breakdown without collision damage, an operator still needs accurate information to choose an appropriate loading method.
For a business vehicle, choose a destination that can receive the van and check opening hours with your garage or depot. Tell us about tools, stock or other cargo that contributes to its weight.
An online request does not guarantee an immediate response or eliminate business downtime. Availability and acceptance depend on operators able to serve the location and handle the vehicle.
Provide the actual vehicle details rather than relying on a description such as ‘large van’. Recovery suitability depends on weight, dimensions, condition and the equipment available.
Share the gross vehicle weight information and any load carried. Do not assume a van’s empty weight represents its weight at collection.
Mention roof height, long-wheelbase or Luton bodywork, tail lifts and modifications that affect clearance or loading.
Describe locked wheels, steering problems, missing keys and accident damage so the operator can assess loading requirements.
Narrow entrances, low roofs, soft ground and restricted parking may limit access. Larger vans and Luton vehicles are not guaranteed to be suitable for every operator.
Give the van’s location and the destination that can receive it.
Select the vehicle type and include load, dimensions and any mobility issues.
Check the upfront quote and submit accurate recovery details.
A suitable independent operator must accept before recovery arrangements are confirmed.
Submitting a request does not guarantee operator availability or acceptance. More about the booking process.
Roadside safety and recovery guidance when a vehicle cannot continue.
Arrange a pre-booked move rather than an emergency recovery.
Explore our UK recovery locations for local information. Acceptance depends on suitable operators being available in your area.
Enter the vehicle and journey details, review your upfront quote and request a suitable independent operator.
Get a Recovery Quote